What is Ippoyo shop about?
Ippoyo shop is an online store dedicated to the import and sale of the Korean cosmetics, Korean food (snacks) and Korean popular products (KPOP products and more). The offer in the store is constantly changing according to what is popular in South Korea, so we recommend regular visits of our online store.
Where is Ippoyo store based?
Ippoyo shop is online store based Slovenia, but we ship to most countries in Europe.
Ippoyo ships all packages on stock from 5-7 working days for international shipments. For all products in pre-order please refer to the information abour pre-order products. Under the section ''Pre-orders''.
Shipping costs are:
What payment methods can I use?
You can pay by credit card or cash on delivery (available only for customers based in Slovenia and Croatia). You will be given the choice of what kind of payment you prefer at the checkout. Please be aware that each payment method has different transaction fee, which our prices (might) not include.
What if I noticed a mistake in my order?
You recieved your confirmation email and noticed there is something wrong with your shipping address or the item you purchased, color or size, etc.
I want to cancel my order, what should I do?
Cancellation request must be requsted immediately after receiving the order confirmation email (please note that if your order is already processed, we may not be able to cancel it.).
What if I want to change my shipping address?
You can change the shipping address on your profile page or while you are in the ordering process. If this is not possible please contact us on email@example.com
How do I track my order?
You can keep track of your order on our shop website ippoyo.si under ''My orders'' segment, where you can see your past and present orders, their status and total proce of your order.
After your order is shipped, you'll get e-mail or SMS text from our delivery partner, including a link to track your order.
My order isn't here yet, what should I do?
Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us on firstname.lastname@example.org if your order has not arrived within 14 days so we can check why your order is delayed.
If it has been less than 14 days, your package is still in transit, so please give it a little more time for it to arrive at your door.
Can order if I am not from Slovenia?
Ippoyo shop is shipping all over Europe.
As soon as you conlcude your order, you'll be directed to the ''shipping and payment'' page.
When you enter your shipping adress, our website will show you the shipping services available in your area.
Which countries do you ship to?
We currently ship to:
Does purchase of KPOP album count for Hanteo chart?
Yes, all KPOP albums are official products and purchasing an album on Ippoyo website will count on Hanteo album chart.
How can I pick desired KPOP album version?
You can write selected version in comment section of KPOP album at purchasing. If the version is not available we will contact you.
When buying a KPOP album there are three options: ALBUM, ALBUM + FOLDED POSTER and ALBUM + POSTER IN TUBE. What is the difference?
If you select option ALBUM (CD) we will send you an unpacked KPOP album with booklet, photo cards, CD, etc. (everything that is included in the album package + any possible pre-order benefits).
How long does it take for product to arrive to Slovenia?
Delivery of the product in pre-order usually takes from 6-15 days after the product is released, depending on the supplier. For more information, please contact us at email@example.com.
When will you send pre-orderd product?
Is the pre-order limited, can I change the item?
Most of the pre-order products are put on offer for limited time, so when product is sold out, you can no longer pre-order it.
For pre-order products we mostly cannot 100% guarantee version selected will available, but we will try our best to accommodate your wishes, if possible.