Question 1

What is Ippoyo shop about?

Accepted Answer

Ippoyo shop is an online store dedicated to the import and sale of the Korean cosmetics, Korean food (snacks) and Korean popular products (KPOP products and more). The offer in the store is constantly changing according to what is popular in South Korea, so we recommend regular visits of our online store.

Question 2

Where is Ippoyo store based?

Accepted Answer

Ippoyo shop is online store based Slovenia, but we ship to most countries in Europe.

Question 3

Which countries do you ship to?

Accepted Answer

We currently ship to:
 
Slovenia
Croatia
Hungary
Italy
Austria
Germany
Poland
France
Czech Republic
Slovakia

Question 4

Shipping costs

Accepted Answer

Shipping costs are:
1. Slovenia 4,5 EUR
2. Croatia 9 EUR
3. Austria, Germany, Hungary, Poland, Slovakia 9 EUR
4. Italy, France, Czech Republic 13 EUR
 
Free shipping is applied for orders:
- Slovenia for orders over 70 EUR.
- Croatia for orders over 130 EUR.
- Across other European countries for orders around 150 EUR.

Question 5

Delivery times

Accepted Answer

Ippoyo ships all packages on stock from 5-7 working days for international shipments. For all products in pre-order please refer to the information abour pre-order products. Under the section ''Pre-orders''.

Question 6

What payment methods can I use?

Accepted Answer

You can pay by credit card or cash on delivery (available only for customers based in Slovenia and Croatia). You will be given the choice of what kind of payment you prefer at the checkout. Please be aware that each payment method has different transaction fee, which our prices (might) not include.

Question 7

What if I noticed a mistake in my order?

Accepted Answer

You recieved your confirmation email and noticed there is something wrong with your shipping address or the item you purchased, color or size, etc. 
 
Contact us on our email ippoyoinfo@gmail.com immediately, so we can help you.
 
Once again if the order is already processed, we may not be able to make changes as requested. Don't forget, the changes can be made only when the parcel is still with us. For pre-order products, the order is mostly final it can't be canceled nor changed.

Question 8

I want to cancel my order, what should I do?"

Accepted Answer

Cancellation request must be requsted immediately after receiving the order confirmation email (please note that if your order is already processed, we may not be able to cancel it.).
 
As for pre-order products, please check before placing your order as it is final and can't be canceled nor changed.

Question 9

What if I want to change my shipping address?

Accepted Answer

You can change the shipping address on your profile page or while you are in the ordering process. If this is not possible please contact us on ippoyoinfo@gmail.com

Question 10

How do I track my order?

Accepted Answer

You can keep track of your order on our shop website ippoyo.si under ''My orders'' segment, where you can see your past and present orders, their status and total proce of your order.
After your order is shipped, you'll get e-mail or SMS text from our delivery partner, including a link to track your order.

Question 11

My order isn't here yet, what should I do?"

Accepted Answer

Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us on ipppyoinfo@gmail.com if your order has not arrived within 14 days so we can check why your order is delayed.
If it has been less than 14 days, your package is still in transit, so please give it a little more time for it to arrive at your door.

Question 12

Can order if I am not from Slovenia?

Accepted Answer

Ippoyo shop is shipping all over Europe.
As soon as you conlcude your order, you'll be directed to the ''shipping and payment'' page.
When you enter your shipping adress, our website will show you the shipping services available in your area.

FREQUENTLY ASKEDQUESTIONS