FREQUENTLY ASKED

QUESTIONS

BASIC INFO

What is Ippoyo shop about?


Ippoyo shop is an online store dedicated to the import and sale of the Korean cosmetics, Korean food adn Korean popular products (KPOP porducts and more). The offer in the store is constantly changing according to what is popular in South Korea, so we recommend regular visits of our online store.




Where is Ippoyo store based?


Ippoyo shop is online store based in Novo Mesto, Slovenia.




Delivery times


Ippoyo ships all packages on stock from 3-5 working days. For all products in pre-order please refer to the information abour pre-order products. Under the section ''Pre-orders''.




Shipping costs


Shipping costs are: 1. Slovenia 3,8 EUR 2. Croatia 6 EUR 3. Austra 9 EUR 4. Italy 9 EUR 5. Hungary 9 EUR Free shipping is applied for orders: - Slovenia for orders over 40 EUR. - Croatia for orders over 90 EUR. - Across other European countries for orders around 120 EUR.




What payment methods can I use?


You can pay by credit card, Paypal or cash on delivery (available only for customers based in Slovenia). You will be given the choice of what kind of payment you prefer at the checkout. Please be aware that each payment method has different transaction fee, which our prices (might) not include.




What if I noticed a mistake in my order?


You recieved your confirmation email and noticed there is something wrong with you shipping address or the item, color or size, etc. Contact us on our email ippoyoinfo@gmail.com immediately, so we can help you fix it. Once again if the order is already processed, we may not be able to make changes as requested. Don't forget, the changes can be made only when the parcel is still with us. For pre-order products, the order is mostly final it can't be canceled nor changed.




I want to cancel my order, what should I do?


Cancellation request must be requsted immediately after receiving the order confirmation email (Please note that if your order is already processed, we may not be able to cancel it.). As for pre-order products, please check before placing your order as it is final and can't be canceled nor changed.




What if I want to change my shipping address?


You can change the shipping address on your profile page or while you are in the ordering process.




How do I track my order?


You can keep track of your order on our shop website ippoyo.si under ''My orders'' segment, where you can see your past and present orders, their status and total proce of your order.

After your order is shipped, you'll get e-mail or SMS text from our delivery partner, including a link to track your order.




My order isn't here yet, what should I do?


Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us on ipppyoinfo@gmail.com if your order has not arrived within 14 days so we can check why your order is delayed.

If it has been less than 14 days, your package is still in transit, so please give it a little more time for it to arrive at your door.




Can order if I am not from Slovenia?


Ippoyo shop is shipping all over Europe.

As soon as you conlcude your order, you'll be directed to the ''shipping and payment'' page.

When you enter your shipping adress, our website will show you the shipping services available in your area.





KPOP ALBUMS

Does purchase of KPOP album count for Hanteo chart?


Yes, all KPOP albums are official products and purchasing will count on Hanteo album chart.




How can I pick desired KPOP album version?


You can write selected version in comment section of KPOP album. After purchase if the version is not available we will contact you.




When buying a KPOP album there is an option to select ALBUM or ALBUM + POSTER. What is the difference?


If you select option ALBUM (CD) we will send you an unpacked KPOP album with booklet, photo cards, CD, etc. (everything that is included in the album package + any possible pre-order benefits).

When selecting ALBUM (CD) + POSTER we will send you two packages. One will contain KPOP album and poster will be shipped seperatelly in specific tube to protect it from any possible transport damage.




Can I order KPOP album without aditional charge for a poster?


Yes, you always have a choice to choose KPOP album ONLY or ALBUM with poster (where posters are shipped separately). Some of our products already include posters without any aditional charge.





PRE-ORDERS

How long does it take for product to arrive to Slovenia?


Delivery of the product in pre-order usually takes from 6-15 days after the product is released, depending on the supplier. For more information, please contact us at ippoyoinfo@gmail.com.




When will you send pre-orderd product?


Izdelek, ki je na voljo za prednaročilo, boste prejeli šele po izdaji izdelka oz. nato ko pride v Slovenijo. Če ste izdelek kupili skupaj še z drugimi izdelki, ki so že na zalogi, bo celotno naročilo odposlano ko bo prednaročen izdelek prispel v Slovenijo.




Is the pre-order limited, can I change the item?


Most of the pre-order products are put on offer for limited time, so when product is sold out, you can no longer pre-order it.

For pre-order products we mostly cannot 100% guarantee version selected will available, but we will try our best to follow your wishes.